![]() Our commitment to providing a superb customer experience and high-quality products is our number one priority. In the very rare instance when the restoration process, as described in our article: “How to Restore Your Awareness Avenue Jewellery”, is ineffective, your jewellery is automatically eligible for our Lifetime Shine Warranty. Sometimes the shine and appearance of your jewellery can fade over time. This warranty includes a complimentary replacement or the free dispatch of a jewellery piece similar to the original price- as per your preference. If any Awareness Avenue product suffers degradation in quality, shine, or appearance, we offer our customers a complete lifetime warranty that ensures worry- free product endurance so you can enjoy beautiful results every time. We will however attempt to do anything within our power to assist in every situation - we are here to help you. We will assist you in any way we can - however please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. If you realize you have made an error, e-mail us as soon as possible on explaining the error and provide the correct information. Therefor if there has been some mistake or error regarding delivery, please contact us and we will work something out to make sure you have a good experience. However we always aim to strive for customer satisfaction and we want you to have a good experience with our company. Please take great care to enter the correct shipping details when at check out. Any order above 50$ USD will be eligible for free shipping.Īwareness Avenue is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Here at Awareness Avenue we have a flat shipping rate of 4.95$ USD for all orders under 50$ USD. If for whatever technical reason you do not automatically receive your tracking information via email a few days after ordering please do not hesitate to contact us on Please allow 24-72 hours before a tracking number is available. This means you can follow your order every step of the way. At peak demand times, orders may take slightly longer to arrive.Īll orders are secured, insured and tracked with a live-status tracking ID. You can expect your unique jewelry within 8-14 business days after ordering. Please be aware that our jewelry with text takes an additional 24 hours to source, because we must engrave it after you order. We ship orders over $50 for FREE worldwide, expedited and tracked.Īs soon as your order is placed our team goes hard to work at sourcing, quality-managing and shipping your new amazing jewelry straight to your doorstep. If you have any questions or suggestions, please do not hesitate to contact our team (link to Zendesk here). Our team is fully committed to offering the highest quality for all our products & services and giving real help to those in need. ![]() We know how important is to offer high-quality gifts for those who need them. Support our customers and community - Our jewelries are meant to encourage customers to self-love and have positive thinking and prevent depression & suicide. Serve the greater cause - We are constantly focused to help our community and planet - 1% of each order is donated to charity and for each sold gift box packaging we plant a tree.ĥ. ![]() Also, our packaging boxes are made with recycled grey board, and the paper in our boxes and inserts are from FSC-certified sources.Ĥ. Recycled base materials & packaging materials: Solid gold and sterling silver pieces are made with 100% recycled gold and silver. We know how our materials are sourced and processed, and the fair working conditions they were made in.ģ. Our entire production ecosystem - including sourcing, handcrafting, and packaging acts to mitigate our impact on the environment, support and empower our partners, and give back to our communities. Not just typical 925 Silver, our unique silver composition is enhanced with high-grade chromium making it shinier, stronger, scratch, fade and tarnish resistant and 100% allergen-free.Ģ. Durability & Longevity in products: We use only the highest quality materials - for products you’ll enjoy for years (if not a lifetime). In a world of mass production, you’ll love to hear what we stand for.ġ. “Fine, fair, empowering jewelry” with sustainability in mind is at the core of our hearts.
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