I intend to attempt to reach a higher level of support at Plantronics to discuss this situation after the holiday weekend. This does nothing to solve the problems detailed above, but it does seem to stop the Plantronics headsets' tenancy to randomly drop and reinitiate connections during a call. ![]() Plantronics first level tech support suggests a work around of using the Accessibility->Touch->Call Audio Routing function to switch call routing to "Speaker". I have not installed the Plantronics Hub app on the newest phone. Unless I unpair the Plantronics headsets the problem persists. I unpaired the V5200 and then paired a Plantronics Edge with exactly the same outcome. The random volume jumps (up and down) occurred when the headset was paired even if it was powered down. Everything was fine until I paired my Plantronics V5200. Apple replaced the phone and recommended a clean system install rather than using my back ups (You iPhone power users will understand how frustrating and time consuming that was). That was my first experience with iOS 13, so it was difficult to determine whether this was a hardware of software issue. This began when I first used a new iPhone 11PRO MAX/512. In addition to what the OP wrote, I have this issue with all builds of iOS 13 up through 13.2.3. (And I am still hoping for truly persistent HTML in my Email signature. Meanwhile I am open to any suggestions you may have to try and resolve the issue. does not load or only very slowly despite internet connection Then find out here what you can do if Plantronics Hub cannot be loaded. Since it has run perfectly before on iOS 12, I hope Apple will fix this screen-bug. That very iPhone X, when it was still running iOS 12.x, did *not* show the issue.Īll in all this looks to me like an issue that relates specifically to this BT device, in combination with iOS 13. The issue will show on all iPhones running iOS 13.x.x here at home: an iPhone X and an iPhone 8 Plus. Other BT devices (AirPods, JBL speaker, my carkit) do not trigger this issue. With or without the Plantronics hub app makes no difference. This posting is my attempt to tap in the collective expertise of the iPhone users, and maybe track more occurrences of the issue.īoth iPhone and headset are at the latest iOS / firmware:Īll kinds of resets and reconnects have been tried. It's annoying to have to click an extra time. It doesn't happen when using the MacBook Pro's built-in mic. I have raised the issue with Apple support, they are now looking into it. The answer is to not have Plantronics Hub running while in a meeting Since starting to use a Plantronics Blackwire 8225 headset in Microsoft Teams meetings, when I mute the mic I get a small pop-up in the middle of the screen. They have been very helpful, even replaced the headset, but the issue remains. I have been in touch with Plantronics support (now: Poly). Also the issue only presents itself when the BT device is connected) This might help you find anything that changed. Compare the 2 files via some file comparison tool, like BeyondCompare or WinMerge. Export the registry, make a configuration change, export the registry again to a different file. (I do not have my fingers near the volume buttons, and the phone is new and clean. Settings and/or configuration files may be in the program files folder or under the user profile app data folders. Nothing really fails, but it is just very annoying. Swiping through open applications, changing chats in WhatsApp, browsing through pictures, sending an Email, an incoming message banner: all of these can trigger the volume pop-up. Events that have no sound associated will still make the volume indicator (with BT icon) flash up and then fade away. ![]() ![]() Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.I have the following issue: my BT headset Plantronics V5200 makes the volume indicator on my iPhone pop up now and then whenever there is a screen-change. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. I am just a simple volunteer in the community like everybody else. The title Admin is a community setting and does not reflect my role. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings.
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